You can try restarting your console, or you can run a complete factory reset-this option will wipe all the data from your system's hard drive, so it should be a last resort. It's frustrating to watch your PlayStation stop working, but there are a couple ways to fix it. What to do if your PS4 crashes or freezes up If your PlayStation crashed at the worst time, don't throw your DualShock® controller at the wall-it's still working! Instead, check out these tips from our experts to find out how to reboot a PS4™ and get back in the game. ![]() Now what?Īt Asurion, our experts help customers solve gaming console issues like this every day, from overheating PlayStations to Xboxes that won't turn on. You've been playing Spider-Man® for hours and just as you're about to save the game's progress, your PlayStation® 4 freezes.
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